Early Morning Callout
The shrill ring of my phone jolts me awake at 5 AM. It’s a furnace emergency call from a frantic homeowner in Colonie. After quickly getting dressed, I grab my well-stocked service van and hit the road.
Troubleshooting the Issue
Upon arrival, I’m greeted by the homeowner who ushers me to the basement. The furnace is running, but no warm air is circulating. I run through the diagnostics, checking the thermostat, air filters, and blower motor. After some investigation, I discover a cracked heat exchanger – a serious safety hazard.
Explaining the Solution
I explain the situation to the homeowner, outlining the risks of continuing to operate the furnace in its current condition. They understand the urgency and authorize me to order a replacement heat exchanger. While waiting for the part to arrive, I perform a temporary fix to restore heat to the home.
- Return to the shop to pick up the replacement part
- Back at the customer’s home to complete the furnace repair
- Thorough safety checks and system testing
Satisfied Customer
With the furnace back in top condition, I review the work performed and answer any remaining questions. The homeowner expresses gratitude for my prompt and professional service, and I leave knowing I’ve helped keep another family safe and warm.
